Last updated: August 2026

Privacy Policy

Ballarat Catering Company respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices. We handle your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we keep it in plain English.

What we collect.

When you contact us through the enquiry form on our website, we collect the details you provide, such as your name, email address, phone number, event details and your message. We only collect what we need to respond to you and provide our services. Our website also records basic, aggregated visitor statistics, such as pages viewed and how visitors found us, which do not identify you personally.

How we use it.

We use your information solely to respond to your enquiry, quote and arrange your catering, and stay in touch about your request. We do not sell your information, and we do not use it for anything you would not reasonably expect.

Third parties.

Enquiries submitted through our website are processed and delivered to us by a third-party form service on our behalf. We also use trusted providers for website hosting and email. These providers only handle your information to provide their service to us. Some of them may store or process information outside Australia; where they do, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Storage and security.

We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. We keep it only for as long as we need it.

Access, correction and complaints.

You can ask us to access, correct or delete the personal information we hold about you, or make a complaint about how we handle it, by emailing brentm@ballaratcateringcompany.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes.

We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown above.